No heat or out of oil?

Smell gas: leave now

1. Get everyone out of the house now, including pets. Leave doors as they are.
2. Don't touch anything that could spark: light switches, phones, doorbells, the thermostat or appliances. Don't light anything.
3. Once you're outside and away from the house, call 911 or National Grid's gas emergency line at 1-800-490-0045 (24 hours).
4. Don't go back inside until the fire department or the utility says it's safe.

We can't respond to gas leaks; the fire department and the gas utility can. Once they say it's safe, we can service your gas boiler.

CO alarm: get out to fresh air

1. Get everyone outside to fresh air right away, including pets.
2. Call 911 from outside, especially if anyone has a headache, dizziness, nausea or feels confused or sleepy.
3. Don't go back in until the fire department says it's safe.
4. Afterwards, have your boiler or furnace checked before you use it again. Call us at 631-264-8800 for oil or gas boiler service.

Out of oil

1. Call us at 631-264-8800. Same-day and urgent deliveries are arranged by phone. You can also request an urgent call back below.
2. Check the tank gauge if you can see it. "E" or below 1/8 means it's empty or almost empty.

After oil is delivered, the same rule applies: press reset once. Pressing it over and over can flood the burner with oil, which is a fire hazard. Please don't try to bleed the oil lines yourself.

No heat from an oil burner (you have oil)

A few simple checks you can make safely:

1. Thermostat: set to "Heat" and a few degrees above room temperature. Replace the batteries if the screen is blank.
2. Emergency switch: the burner's on/off switch (often a red switch plate at the top of the basement stairs or near the boiler) should be ON.
3. Circuit breaker: check whether the breaker for the burner or boiler has tripped.
4. Oil gauge: make sure the tank isn't actually empty. If it is, see "I'm out of oil".
5. Reset button: you can press the red reset button once. If the burner doesn't start, or shuts off again, don't press it again. Call for service.

No heat from a gas boiler

Safety first: if you smell gas at all, stop here. Get everyone out, don't touch switches, and call 911 or National Grid at 1-800-490-0045 from outside.

No gas smell? A few safe checks:

1. Thermostat: set to "Heat", a few degrees above room temperature; fresh batteries if the screen is blank.
2. Boiler switch and breaker: the service switch near the boiler should be ON, and the breaker shouldn't be tripped.
3. Other gas appliances: if the stove or gas dryer doesn't work either, the gas supply may be off — call National Grid.
4. Error light or code: write down what the display says. You can press the boiler's reset button once. If it doesn't start, stop and call us.
5. Don't try to relight a pilot or open the boiler — and never if you smell gas.

We service gas boilers as well as oil burners. Call 631-264-8800.

Oil on the floor, an oil leak or oil smell

1. Air it out and no flames. Open windows, don't smoke or use anything with a flame or spark near the oil.
2. Cover it with kitty litter (plain clay litter works best) or rags to soak it up and stop it spreading. Keep kids and pets away.
3. Scoop the used litter into a heavy plastic bag and set it outside; we'll tell you how to get rid of it.
4. Call us at 631-264-8800. Don't try to fix the tank or oil lines yourself.

• If anyone feels sick, or you smell exhaust or smoke (not just oil), get everyone outside and call 911.
• Bigger spills: New York State requires most oil spills to be reported to the NYS DEC Spill Hotline, 1-800-457-7362 (24 hours), within 2 hours. A small spill (under 5 gallons) that's contained on a hard surface like a basement floor and cleaned up within 2 hours is the exception.
• Oil smell only when the burner runs usually means it needs service. Turn the heat down and request a call back.

The burner reset light is on (lockout)

• A lockout is a safety shut-off. The burner tried to start and something wasn't right: often no oil, a clogged filter or nozzle, or an ignition problem.
• Check the oil gauge first. If the tank is empty, see "I'm out of oil".
• You can press the red reset button one time. If it locks out again, stop. Pressing it over and over pumps oil into the burner and can cause a puff-back or fire.
• Call 631-264-8800 for service.

Frozen or burst pipes

• If a pipe has burst, shut off the main water valve and call a plumber. If water is near outlets or electrical equipment, stay away and call 911 or PSEG Long Island.
• Never use an open flame or torch to thaw pipes. A hair dryer on low or warm towels is safer. Open the cabinet doors under sinks to let warm air in.
• If the pipes froze because the heat went off, the heat comes first. See "No heat" or "Out of oil", or call us.